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About Us
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Mission Statement
Our mission is to provide you, the consumer, with the highest quality
items. Our business is founded on the principle that if you exceed
your customer’s expectations, they will not only return, but will
refer others as well. We try to satisfy all of your expectations and
to exceed them when possible. We thank you for your business.
Satisfaction Guaranteed
Every item we sell is backed by our 100% "satisfaction guaranteed"
promise. We truly believe in the products we sell and we provide the
best guarantee as a result of this belief. This means no restocking
fees and hassle free returns and exchanges. In our collection you will
find what you need without having to spend several weeks looking for
the perfect item.
Buy with peace of mind with our 100% satisfaction guarantee!
If for any reason you are not satisfied with your purchase, you may
return it or exchange the product. You will be credited for a full
refund of the product price, with no hassles, upon receipt of the
return. All products must be returned in new and sellable condition in
their original retail packaging. Exchanges will be done at the full
original purchase price with no restocking fee*. All purchases must be
returned within 30 days for a full refund. We do not accept returns or
exchanges for international shipments.
Custom Products
If you need a specialized item, for example, a different size, shape,
color or style we can create a custom item to fit your need. Just call
today for a quote.
We invite you to enjoy these greats benefits today.
For assistance making a purchase please call 440-528-0202.
Contact Information
Orders
Tel. (440) 528-0202
Fax: (440) 528-0157
Email
sales@theprofessionalcollection.com
Mail
Professional Products of America, Inc.
5900 Harper Road
Suite 107
Solon, Ohio 44139
Accepted Methods of Payments:
We accept Visa, Master Card, American Express, Discover; Personal &
Business Checks (allowing sufficient time to clear). For your
protection on some orders we may require that a photocopy of both the
front and back of the credit card be faxed to us prior to the order
being shipped.
Unused credits expire after six months.
Shipping & Handling :
We sometimes offer “free shipping” promotions. During these events,
free shipping applies only to ground services.
International Orders:
ALL international orders will be sent via UPS to the billing address
on the credit card without exception. All packages will be sent
signature required. TPC is not responsible for packages lost, damaged
or seized by customs. Orders cannot be cancelled once they have been
shipped. We cannot accept returns or exchanges on items shipped
internationally. Shipments may take up to 6 weeks for delivery. Please
call or email us if you have any questions about international
ordering.
Exclusions
This warranty does not apply to product failure resulting from:
Normal wear and tear.
Abuse, misuse, or accident.
Alteration or modification of the product.
THIS LIMITED WARRANTY IS THE SOLE REMEDY FOR PRODUCT DEFECT AND NO
OTHER EXPRESS OR IMPLIED WARRANTY IS PROVIDED, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. THE ELEGANT OFFICE SHALL NOT BE LIABLE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.
TPC reserves the right to change/modify our terms and conditions at
any time without notice. |
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