Return Policy

Returns & Exchange Policies:

For obvious reasons, orders that have been shipped but not yet received by you cannot be cancelled. You can, however, return them within the terms of this document once you receive the merchandise.

Holiday Extended Returns & Exchange Policies:

Purchases made between November 1st and December 15th will be allowed to be returned through January 15th. All other terms and conditions are applicable.

All returns must be made within 30 days of receiving the product. If your merchandise arrives damaged, please contact us within 24 hours of delivery.

Damaged merchandise may be exchanged for a replacement item without a restocking fee. If you need to return undamaged merchandise, it must be resalable; and be in the originally sealed packaging if applicable. The retail package must be returned in the original shipping container, or similarly packed in a corrugated box. We will be unable to offer any refund if proper packaging is not used for returns.

All merchandise, except gift certificates, can be returned in the original packaging materials. Note that shipping and delivery charges are not refundable.

Product must be resalable as new merchandise.

When packaging merchandise for return, please provide adequate protection to ensure that the product arrives in new, resalable condition. We are not responsible for damage in transit due to poor or inadequate packaging.

Credit will be less freight and any applicable restocking fees. Orders processed without freight, or where freight has been waived, will be charged actual shipping expenses in the event of a return, and these shipping charges are not subject to return credit.

Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.

We can only refund money to the original purchaser. If item was received as a gift the items may be exchanged for different items. However to receive any cash back the return must be made by the original purchaser.

Make certain to designate your ring size when you make your purchase.  If you are uncertain about your ring size we suggest  you visit a jeweler to determine your ring size before placing your order.  Please be advised that we cannot be responsible for the incorrect designation of ring size.